For those who have worked in a Customer Service Job, and I believe almost everyone has at one point or another, as a student, in between jobs, extra job, whatever, you do know that they have certain standards that people would try keep. You can only keep customers on the line for so long, you don’t dodge questions, if you don’t know the answer, you escalate it, and don’t ever drop the chain of custody and blah blah blah.

So when I called Zain about a simple enquiry, and trust me it was simple, the first Customer Agent hang up, and the second one decided to diagnose a non-related fault then decided that they did not have the solution to the non related fault, so I was irritated and asked to speak to a Supervisor and I was put on hold for that long. Apparently the supervisor was on another call for that long or they forgot and decided I was a worthless customer who knows. Here are some of the atrocities I have experienced with these so called Customer Service Agents.

Safaricom (Sorry Lawey)

Getting to them in the first place is a missionary, dial 100, you are boned. Get a little money, call 200, instant in. And boy do they have a very bad attitude to the job, are extremely poorly informed on the workings of devices, know even less with their network and as would show in a recent spat between me and @safaricomltd, they have contradicting information. One says yes, one says no. Personally, I would call Michael Joseph and ask him what the hell, but you know, he does not talk to me anymore so I can’t. And thats why I left Safaricom. They don’t know what they are doing. And they sometimes never return calls. If a call-back is needed, ask for a supervisor. Believe it or not, Safaricom has more than one Martin employed there so asking for a name is like searching for a specific blade of grass in the savannah, and their system for a weird reason does not seem to have a simple tracking tool or if it does, the agents never seem to read the notes, so each time you call them, you have to start the story from scratch over and over again. And since everyone in the world has a phone that shows who is calling who, why does the whole entire Safaricom not seem to have a Call Number Display system? A pile of dog shit if you ask me.

Zain

Zain oh Zain. Someone needs to tell Rene at Zain that the IVR system is not a marketing tool. Why in God’s name would anyone on this planet want to try sell you something on an IVR of a complaints line? Seriously? And the IVR seems to change on an hourly basis, all the useless options work just great, try top up with 222 and you see how that works. Zain is encumbered with stupidity. If they rely on one method to top up, then they have something wrong with their soul, and their money. And Zain does. Look at how profitable they are. Top of their class. One top up method. Only *122*FORKOJEMBE# and nothing else. So if you happen to have a device that does not support USSD (Mostly post-American/Canadian Devices) this is not the network for you. And everyone at one time has a relative, friend, clande or even enemy who has sent them a phone from America or Canada. Zain’s IVR system also seems to have Alzheimer’s cause every instruction given, it has to repeat it twice. What the hell? And why in God’s name would you first press * after listening to a bunch of bullshit information to speak to an operator? If I want to speak to an Agent, I believe press 0 to enter a world of ignorance would suffice. Zain, grow up.

Orange

Does not matter whether Gava or them Frenchies own it, this company is full of shit. Period. The customer service agents are the worst of any lot, yes, there is actually someone worse than Safaricom and Zain. First of all, its not rocket science. Orange agents must always trivialise every simple fucking thing. Here is the deal. If I can’t send an SMS, it has nothing to do with if the buttons on my phone are working. Stupid bitch. My phone does not have buttons. Touch Screen baby and I used it to call you. Thats how we ended up talking to each other. I dialled. Ignoramus. Orange fixes every other problem you don’t have and never what you do. And dare you call on a late Saturday or Sunday night when the agents (usually female) are behaving like self medicating warthogs, if you ask a question that involves pressing buttons on their keyboard, they usually hang up and bar you calling the call centre for that evening. Or the switch off the call centre. I don’t really know, but all I know if you call, that chick on the IVR who sounds like she has a mouth the size of a hippo with a fake American Accent (in a Frenchie Company this shit usually bugs me out), she does not talk. She actually shuts up.

Yu

Arguably the laziest Call Centre to call. Its seems Yu is struggling to support its 4000 or so subscribers. They send all the marketing spam text messages the world can think of, and Jesus, to be honest, Yu seems to be having a promo every single day. Earn a point for receiving a call, earn a point for calling, earn a point for farting, earn a point for refusing to answer, you name it, they have it. The Yu network has the best quality (within reason) in Kenya. Yes, they do, its a sturdy ol’ network that works and Yu just seems to believe they can use it for promos and nothing else. So I called them almost 5 times to tell them to stop sending me text messages 4 times a day about a new Yu promo. That former CEO guy with the bow tie, he was cool, before he got fired for telling management what they did not want to hear. And by firing him, Yu decided to go on a promo spree which I will tell you, is a bitch getting removed from them spam lists but in the end they did.

Conclusion: Zain has the best sounding blonde female Customer Service staff. I assume cute too. Period.

Comments (View)


Was Here

This day was coming, good bye friends, I’ve gone to take care of the health, get the surgery done, make more $$$, and to become a husband and a father. I’ll miss you lot, I’ll turn up to things, cause its fun, but me and Twitter, its kiss and goodnight for tonight. For those I may have inadvertently offended, I hope there is still love.

God bless you all and thank you for being wonderful friends.

Kahenya

Comments (View)


Openhands Art Class

The Art Class we had at Openhands this weekend was fantastic. We had lots of fun. Enjoy the pictures.

Comments (View)


Openhands Weekend

Another weekend at Openhands. Had fun with the kids. Helped with homework, girls got their hairs did and we basically had a ball.

Comments (View)


Openhands Childrens Home

90% of all abandoned children end up dead, making this the greatest form of child abuse.

Openhand Children home was started on May 1st 2003. It initially started with a few orphans. Since inception, they have been 45 rescues. The home has a capacity to house 35 children. It has 5 workers, and 1 volunteer, all who live in with the children.

Currently, the home is funded by well-wishers and during certain times, by fund-raising and other events. The local community and the churches help when they can and sometimes by previous adoptive parents and other well-wishers. They do not have fixed structures.

Openhand Children Home’s main goal is to have all the children placed under adoption.

The greatest needs that Openhand has is school fees, since they are unable to place the kids in government schools as there are non in the vicinity, so the Administrators are forced to come up with school fees for the children which can exceed Kshs 60,000 per term. They have a very positive attitude towards education where they say that because they children have less, it does not mean they deserve less of an education. On top of other costs in the place to cover food, rent, medicine and other needs, the costs are already paralysing the location. Sponsoring a child with the basic needs costs Kshs 5,000.00 a month.

I will be volunteering here for the next year or so, to try help out.

Comments (View)


Gone Desert


I wrote this for a girl. She cried for me. I hope I impress her.

A couple of days ago, I headed into the Afar region to visit Wondi, my close friend in the Afar desert. A magnificent place in the world, well, rather a magnificent world. Its a barren world, unmarred by today’s modernity’s like, a shit, is a spade and a roll of tissue in the desert. And if something crawls up your rear, you my friend are boned. This is what happened on my trip to this magnificent world.


1. Do not travel at night.

Night in this region is anytime the sun does not appear. It could be midday and there is an eclipse, that is also considered night. Night time means roles change and employment benefits and allegiances change. The region is partly lawless and anyone can buy, own, posses or whatever term you want to use a gun, knife or weapon than you can then use to manage your domestics or socials. Socials in this case is termed as some good old fashion brawl in the bar at the best and at the worst, some good old fashioned, point shoot, loot kill action. Shiftas or bandits or whatever, know best how to get to you. Common waylay strategies include rolling stones on the highway, waiting for a hapless driver (that is you) to crash into them and then quickly shooting and killing anyone that refuses to oblige. Girma our driver did not share in there enthusiasm. His story will come in a bit. So if u don’t want to be at the pointy end of the gun, don’t travel at night. Its more than certain that you will get waylaid, though they say such incidents are isolated. They are wrong.

2. Don’t travel with faranjis

I met Bridgette from Antwerp (that’s in Belgium) and Rahel and others from America (really from Dire Dawa but they swore they were American). So at an unplanned road stop, we were having our drinks, I came to realise that most of us in the drinking/shisha hole had a lot of external influences, translated means we had $$$$$ so we were obvious targets for everyone. No surprises when we all kinda ended up in the same convoy of taxis. No surprises when the hollow harrowing distinct sound of AK 47s and the loud blast of post colonial shooters came sounding in the night. A whole wall of AK 47s and next to nil injuries is kinda a surprise. That story is coming too.

3. Drink bottled water and don’t eat tibs

Drink lots of water and coffee. Sodas, beers and everything else means that you pee a lot and you dehydrate real quick. Eating on the road means that you get a running stomach real easy and that being the case, you don’t want to shit your way to the border. It sucks. Take it from experience. Don’t eat for the whole day. However, in the Afar region, there is a mandatory stop run by a Somali/Ethiopian guy who makes the best tibs (fried dead cow in soup) in the entire East Africa (sic). You can’t miss him. If you really must eat, avoid spices and stay away from eating anything in between a woman’s legs, your woman or someone else’s in irrelevant at this point, but, don’t put it in your mouth, you will get sick.

4. You will get ripped off

As is natural in any African country you are foreign. Prices are dilute and hence vary. Haggling is an art that we all fail at. Even the best of us. Expect to pay more and you are more likely to pay double for anything, even though u have negotiated the best rates available. They are not. A local dude will get the prices much better than you can. So if you go talking faranji and on your iPhone screaming and waving green notes, your ass is grass.

The journey

The beginning was very easy, Stadium in Addis at 6.00am hooked up with Bini and we headed to Nazret which is actually going backwards. but this is Ethiopia, thats the way it works so accept it, shut up and go with the flow. At Nazret (the machiatto smile city) we hooked up with the main taxi that heads to Loggia, the border town with Djibouti. The journey is straight forward, characterised by chat, khat, veve or miraa or whatever you want to call it and a lot of coffee and water. And injera and tibs. The tibs looked and smelt nice, but we don’t eat that, right? Metehara region is beautiful, you drive between water, which is distinctly quintessential in ways, this world is paradise, hot and beautiful. You see the mountains whose name I could not guess and you will notice the handsome strapping lads who arm themselves with AK 47s and other firearms and daggers, and will shoot at the whim of an itchy asshole. The roads are superb, you can hate Zenawi for some ills, but Ethiopia has some of the best roads in Africa. Its Grade A or B highways from one end to the other and there is piped water wherever you go. Simple as that.

Mille

 Is a beautiful place, not much happens, the dust bowls echo the true African scenery. You can see poverty here, but you also see happiness. They might be broke but they are always smiling. At the customs camp where we stayed, they had a VSAT setup that gives them quite some real internet speeds, but the mobile network as Wondi said is a freak. The tower is within LOS but its solar powered, so no sun, means no coverage, no coverage means you are on your own. We ate tibs (dead cow), dabo (bread), injera (which i loathe) and had a ball of a time watching DSTV and Euroline Arabsat Sat which is Arab censored content, but it works, simplified and accessible. Spent the rest of the night talking as I made out with a saint.

The Return

The journey heading back was with Negasi (refused to be photographed), Tigrinya driver who is pretty content with driving for 20 years and buying charcoal and bulk sugar. That’s his life and you don’t mess with it. He has very little opinion about anything except driving. His Sinotrack which we rode in, is Turbo charged and I had to accept the role of turnboy for the road. He bought everything, coffee, coke and food. And water. He has one thing he loves which is a bit shocking. Everything he takes, coffee, tea, water or tibs must be flavoured with Coke. Not the sniffing type, the black drinking type. So he dropped me off in Awash (halfway) after almost 10 hours of trucking with the distinct, “sleep here, go tomorrow” which I blatantly ignored. I needed to be in Addis, for dinner, and a meeting, but his world, his truck, his coke, that’s his life. Nothing more. So we parted ways.
 
46 drinks in the lake

So after I took a taxi to Nazret which sucked water up near Metehara (the same beautiful region) on the way back cause of the rain, we were stuck in Metehara. From 6.30 pm to 1.00 am. A couple of phone calls from 2 girls and everyone was cool though they were worried. Here, I met a nervous Bridgette, who I now know has met Somali boys with guns under not so much pleasurable circumstances. I fed her some crap about being all of us which was cool, but she bought it cause of Girma. So we sat in a definite infinite mess in Metehara smoking shisha and drinking beer, waiting for some hope. Here I met Ermias, who was kind enough to tell us about how safe the region was, and no problem, Addis bad city, here, good region. I want to stomp on his face right now, I could not see through his mendacity. It was arguably garish, hungering for some green notes and feeding us wonderful lies, of how good life here was. It was not.

The betrayal

So here we are drinking, making new friends, a text here and there, a call from her who was worried, but the world was cool. Ermias told us it was cool right? Ermias basically boxed us in, waited for the taxis from Harar to help us get this journey done. Our impatience was what sold us. We were excited that they were here. 3 brand new Nissan Hiace 2500 turbo vans. Very very very fast. Ours driven by Girma, who was about 24 - 25 and who cared about little in the world. Anarchy has met technology, we hit the road but they, our new found friends, called ahead to the shiftas to tell them we are coming, so the stones were laid and we sat excited at the prospects of being in Addis before the sun. The 2500 is respectable, very fast, quiet and I later learnt very versatile. But we were sold, Judas would have been proud.

The Shiftas

In the lull of the night, climbing the hills, Girma spotted the stones on the road, all blocked and swerved out the way, an action followed by the other drives. The shiftas figuring we were not freaked out decided to start shooting. At God knows what because they did not do much damage, but you know the AK 47. It sends chills down any spine, and a warfaring red/yellow/green vested shuka wearing gentleman would not really care. If it was a video game, they would have unlimited ammo, unlimited life or superlife and they shoot, and they don’t miss. But they did. See the shiftas have a simple code. Take whatever however from whoever. For those who don’t know, a shifta is anyone who is 1 to 100 years and meets the basic fundamental job requirements which are simple. You can shoot and chew chat and shout in horrid native, you are qualified. The AK 47 works anywhere in the world, no matter the weather. With those simplified situations, our waylayers were armed and good to go, but we escaped. We were failry close to Nazret cause we stopped at the Nazret police post to report it. Girma was the only one unshaken.

Girma’s story.
Girma does not know who Kennedy is and who shot him. Or who blew up the World Trade Centre. He does not know why they drive of the wrong side of the road, and he does not need to. He does not understand World Economies, or Balances or anything like that. And he does not care. See, Girma is a basic man, 24 - 25, here has been shot 4 times, but hijacked 0 times. Never lost a dime to shiftas, and does not plan to. He has run over 2 shiftas, one left his AK 47 in the windscreen which Girma dumped at the police post and drive himself to a clinic at Nazret. Girma’s concerns are basic. His girl/wife must have the best 16 inch TV, running water in her kitchen and his son must go to school. He spends one day a week with his family. A day spent by shagging his wife and disciplining his son. He talks to her every 30 minutes he is behind the wheel and coos at her with sweet nothings, even when he knows the world is about to come to an end. Girma never swears. If he swears, Dawit, (2nd in command or the makanga or turnboy or that guy who collects money) says a prayer. Dawit has yet to say a prayer. Girma does not understand road signs, and he does not need to. Girma knows, that he can drive anywhere on the road, and follows the Italian style of driving. Elicited by a simple code, whatever is behind is not important. Girma did tell us that if the shiftas got us, they would have shot us and fed us to the hyenas, so, there was nobody to bury. Dog eat dog world, huh? Girma is from Nazaret so his concerns there are that his dad gets the freshest chat everyday. Simple man saved our lives. He buys himself a new pair of black jeans 5 shirts and a new payer of Adibas sneakers every month, they are comfortable for driving, cheap and Chinese. And running, an experience he has not yet had. Girma is charming, tells everyone to pray and pretty much drives like a mad man, personal best time between Addis and Nazret, a little under 40 minutes, speeds you only experience with the latest German devices. Girma does not cheat on his wife, the Aids is bad, and the money is not enough and besides, the Machiatto smiling bitch, plump and pretty knows Girma is coming home for tibs and injera and maybe an hour of nocturnal pleasures, so she does not question much else.

The Result

Ethiopia is the place to travel if you ask me. I keep saying everyone there is crazy with simplicity, but think about it, they are. And so am I. Which is why I love the place. Thanks to Wondi, Hiwot, Bini, Wondi’s desert friends, T, Girma, Negasi, and the rest of everyone else.

Comments (View)


Safaricom Response

Good afternoon Kahenya,


Thank you for your mail.

We do not provision BES services on a prepaid line, and thus we will not be in a position to provision BES services on your line 0742 ******* (note the code is already wrong) as it is on prepay service.

As per your conversation with my colleague Susan on Friday, you device is attaching to our network but as a CDMA device, a service Safaricom does not support, and that is why after provisioning and creating an account for you from our end, you still do not have email settings or a browser. This is common phenomenon with dual devices that can attach to either a CDMA or GSM/UMTS network, and for which we cannot guarantee you service.

Please visit one of the Safaricom retail centers with your device. Further tests can be done from there when they have the physical device and a final word can be arrived at.

Should you require further assistance, do not hesitate to contact us via mobileoffice@safaricom.co.ke for data related queries or customercare@safaricom.co.ke for any other queries.

Kind regards,
Muthoni *********
Data Services-Safaricom Ltd

Comments (View)


The Flu Counter

Flu 1 Kahenya 0 

Flu 10 Hilum 0

Flu 2 Crystal 0

Flu 7 Lamzana 0

Share with us how u feel today.

Comments (View)


Kshs 100,000.00 Shillings Giveaway

Yes sir,

I’m looking for the best hacker in Kenya.

Here is the challenge. You will be given a list of sites we need to test for security. You will then hack them and attempt a series of attacks e.g. SQL Injection, DOS etc. The task is not expected to last more than 12 hours. So for 12 hours, you will hack, crack and do whatever it takes to hack the sites. The guy/girl who gets the job done, wins 100k. Simple. Its a cash deal so you don’t even have to worry about the tax man. Submit you CVs by this Friday (22nd) 5.00pm, understand there will be a binding Non Disclosure Agreement (NDA) so that you can get amnesia after the job, and it will be a lot of fun. Yes, thats 100k for 12 hours worth of work. Maybe even less if you are good. No script kiddies, or wannabes, this is Enterprise Software written by the apparent best in their league on an international front.

Kahenya

Comments (View)


5000

Hi,

We are planning the second run of giving out bread. This time we are aiming to give 5000 bread thingies (Shoa Dabo) and we are hoping to do so by August if not sooner. The main thing I’m looking for here is sustainable plans. In the short term, we can give bread, and thats good, but don’t get me wrong, but in the long run, we need people to stand up for themselves. One suggestion I got was that we can either trade skills for bread or things like that. Whatever the plan we come up with, it has to be sustainable, scalable and if it can work in Addis, it should work just about anywhere else. I hopefully will come to Addis by then and we should be able to distribute this. There is no planning committee and there never will be one. There are no meetings, and there never will be some. Its a simple matter of just commitment, volunteering, sharing and creating a solution which is then implemented.

The issue of $

I won’t ask for money or try fund raising, its not my style. If I have it, or make it, its all good, I’ll give it. My hustle is not about the money. In the long run, if we keep this model, we should then look at a sponsored corporate affair. Basically what I’m saying is that through my company, ViRN Instruments, and subject to the accountant and Board agreeing, from August, we will donate 5000 loaves of bread every month till the day we go broke or till the day we come up with a sustainable plan. If we can afford it, we will do it. No point in buying new cars while there are hungry people to feed first (I’m scoring points with Paula here). There are lot more people here who can equally match this, I know Big Ted is doing something in Kajiado, Kenya (My Maasai hometown), so I would want to support that as well.

The Principle

If you can afford to spend 100 dollars on fun stuff in one week, then you can afford 10 dollars to feed some people somewhere per week. And there are some of us known to blow 1000 dollars a week and we don’t even have a new pair of shoes to show for it. One day, this might be you we are trying feed. So lets get thinking people. Come up with plans, crazy plans too, trust me, a lot of you people should know by know I’m 100% bonkers, but lets try eliminate hunger wherever we go and whoever we meet.

Thanks.

Kahenya

Comments (View)


2 of 88